A clear path from request to results
We’ve simplified outpatient ultrasound and laboratory testing into a few easy steps — with licensed provider review whenever an order is required.
Booking an ultrasound exam
- 1
Choose your ultrasound
Select the outpatient ultrasound exam you’re interested in.
- 2
Tell us about your order & complete a brief screening
Let us know whether you already have an imaging order, and answer a short clinical questionnaire if needed so a provider can review your request.
- 3
Choose your appointment
Pick a date and time that works for you at our West Ashley location.
- 4
Complete your ultrasound
Visit us for a fast, comfortable outpatient exam performed by a qualified sonographer or physician.
- 5
Register for the patient portal
Create your secure CharmHealth patient portal account — this is where your results and records are delivered.
- 6
Get your results
Your study is interpreted by a radiologist, and your results are delivered securely through the patient portal.
Booking laboratory testing
Choose a curated panel or build your own from individual tests — with the same transparent, direct-pay pricing.
- 1
Choose a panel or individual test
Select a curated wellness panel or build your own from individual lab tests.
- 2
Tell us what you would like evaluated
Share a brief reason for testing so we can prepare for your visit.
- 3
Let us know about your order
Tell us whether you already have an order. Some tests require one; others can be requested for licensed provider review.
- 4
Complete the applicable intake
Finish the short intake or review process that applies to the tests you selected.
- 5
Choose your appointment
Pick an available laboratory appointment at our West Ashley location.
- 6
Complete specimen collection & get results
Depending on the test, specimen collection may involve a blood draw, urine specimen, swab, or collection-kit instructions. Results are delivered securely through the established patient portal.
Choose the pathway that fits you
Whether or not you already have an order, we make the next step obvious.
You already have an order
Upload your order or let us know you’ll bring it to your appointment. You won’t need to complete provider-authorization questions — though a short safety screen may still be required before scheduling.
You’d like your request reviewed
Submit a request with a brief clinical screening. A licensed provider reviews your information and determines whether the ultrasound or lab testing is appropriate. Submitting a request does not guarantee that an order will be issued.
Always know where your request stands
When a provider review is required, your request moves through clear, transparent statuses.
Request received
We’ve received your request and supporting information.
Under clinical review
An independent, licensed provider is reviewing your request — usually complete within 30 to 60 minutes during business hours. Very infrequently, we may request a brief telehealth video visit to clarify certain symptoms.
Additional information needed
The provider has requested more information before deciding.
Approved and scheduled
Your request was approved and your appointment is confirmed.
Not approved
The requested service was determined not to be appropriate at this time.
Refund initiated
If applicable, any payment collected is being refunded.
A note on what we are. Palmetto Preventive provides non-emergency outpatient diagnostic imaging and laboratory services. We are not an emergency department, urgent care center, hospital, or a substitute for emergency evaluation, and we are not a longitudinal primary-care practice. If you are experiencing severe or rapidly worsening symptoms, seek immediate medical care or call 911.
Ready to get started?
Book directly online with transparent pricing every step of the way. Choose diagnostic ultrasound or laboratory testing to begin.
29 Leinbach Drive, Suite B1, Charleston, SC 29407